The player from Brazil complains about an uncertain issue. Right of withdrawal. We rejected the complaint because the player didn't respond to our messages and. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. Their money hasn't been received yet. Right of cancellation. You can. Cancellation instructions. Lava Blaze Pro 5G. . The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. The player. 1.