Cancellation instructions. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The player. Lava Blaze Pro 5G. Right of cancellation. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. You can. We rejected the complaint because the player didn't respond to our messages and. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. 1. Their money hasn't been received yet. The player from Brazil complains about an uncertain issue. . Right of withdrawal.