Casino Analyst & Complaint. Despite having her account verified and making a deposit. 8. Enquiries, Complaints &. Responsible Gaming & Player Protection Information · Security · Bonus Terms · Transactions · Guides · Privacy Policy · Account Verification · Complaints Policy. Consent. The player from Bulgaria had faced a verification delay exceeding 2 weeks, even after all additional documents had been approved. Identity and Contact Details Verification Unavailability of receiving newsletters and general marketing campaigns. . A player from Mexico is facing difficulties withdrawing her winnings from BETANO.